App: Tako Chat
Service provider: Tako
Account-deletion support: info@takoim.com
This page explains what to consider before account deletion, the effects of deletion and how associated data is handled, consistently with the Tako Terms of Service and Privacy Policy.
1. Before deleting your account
Please back up your personal data and information before choosing to delete your account.
2. What happens after deletion
After deletion is completed, you cannot sign in with the original account or continue using its friends, group chats, Square or personal-management functions. Deleted information and content can no longer be accessed through that account.
When account deletion is completed, the account and associated data controlled by Tako are deleted at the same time. Relevant data processed by service providers on our behalf must also be deleted at the same time. Hiding a profile, disabling an account or removing a nickname does not replace actual deletion.
3. Data covered by deletion
Deletion covers information actually controlled by Tako and associated with your account, including:
- Account and profile: Account identifiers, Tako ID, nickname, avatar, biography, and related account settings and preferences.
- Social and communications data: Friendship and group relationship information associated with the account, communications content controlled by Tako and related records.
- Square content and interactions: Posts, comments and related interaction information you published that are associated with the account.
- Related copies: Copies of the above data controlled by Tako and corresponding information processed by service providers on our behalf.
Limited information expressly required to be retained by law is handled under Section 4. Content independently saved by other users on their own devices is not automatically removed when your account is deleted. This does not affect Tako's obligation to delete data it controls at the same time as the account.
4. Limited retention and information-use principles
Tako reads, uses and processes only the data necessary to provide normal social functions. Beyond the processing necessary for those functions, we do not retain additional user information and do not sell any user information.
If the law expressly requires retention of limited information, Tako will explain the information categories, reasons and duration, strictly restrict access, prohibit unrelated use and delete it when the statutory period ends. Backups must not be used to continue retaining information that should have been deleted.
5. Questions about account deletion
If you have questions about account deletion or the deletion of associated data, contact info@takoim.com. Use “Account deletion issue” in the email subject where possible.
Provide necessary account-identification information, a description of the issue, and relevant details such as the device operating system and app version. Do not send passwords, verification codes, entire private conversations or sensitive information unrelated to the issue.
6. Contact and related rules
See the Tako Privacy Policy for the full explanation of personal information processing and rights, and the Tako Terms of Service for account use, stopping services and other rights and obligations. Deletion does not prevent you from making a complaint or seeking a lawful remedy for an existing issue.
Tako Chat